NASKAL Insights about DXC OASIS

We were invited last Thursday to an exclusive DXC executive briefing on Oasis, alongside a panel of analysts and advisors specializing in digital and technology services ( 🙏 many thanks to Juan Parra, Guillaume MERCIER, Matthieu Censier and all speakers). 

As a global player in managed services, DXC Technology was already recognized as one of the most industrialized IT service providers in the market, having already undergone these last years a significant strategic shift in response to cloud adoption. From an operational standpoint, the real ceiling was no longer about tooling: it was about the inability to synthesize, in real time, data scattered across siloed systems in order to produce a decision and take action. One of Oasis's primary goals is to address precisely that challenge: orchestrating specialized AI agents on a single platform, each trained as a member of the ops team, while giving clients real-time visibility into what is happening across their environment. 

This is not another tool added to the chain but a genuine shift in operating model: 

1. Agentic AI in managed services has become a reality. DXC Oasis is already running in production across more than 50 client environments — a giant step in a sector where many announcements have often remained at the level of roadmap items or theoretical promises. 

2. The challenges of integrating AI into complex environments is now overcome to facilitate implementation and adoption. DXC Oasis is designed to work with clients' existing tool investments rather than forcing a migration, lowering integration friction. 

3. The client-supplier model: towards a new hybrid approach combining human and agent resources. Real-time CIO-level visibility allowed by OASIS addresses an expectation that contracts have often, until now, consistently fallen short of delivering. 

From EU sovereignty and regulations perspective, the increasing scrutiny of US-based service providers, even if potentially less pronounced than that faced by pure-play technology vendors, is another point that merits close attention and may further influence customer decision-making. 

On the competitive front, the race is already underway and the window will not stay open indefinitely. For CIOs with contract renewals or competitive RFPs on the horizon, pushing these capabilities as contractual requirements right now means capturing the value before it becomes a market standard with no pricing leverage attached. 

Beyond technological solutions such as Oasis, which are driving a new paradigm for managed services while delivering significant improvements in quality and speed of execution, a deep understanding of the challenges and requirements of each industry vertical remains a critical factor for commercial success. 

NASKAL — Strategic intelligence for decisions of European digital leaders, guided by our four core values: independence, proximity, transparency, and sovereignty.